Website terms of use

01Acceptance

By using this website you agree to these terms. If you do not agree, please do not use the site. Booking a ticket is separately governed by our Booking terms and conditions, which prevail over this document in the event of any inconsistency.

02Permitted use

You may use this site to search fares, request quotes, make bookings and manage your own travel. You must not:

• use automated tools to scrape, crawl or harvest fare data, including for price comparison or resale;
• make speculative, false or fraudulent bookings, or bookings in a name other than the traveller's;
• attempt to gain unauthorised access to any part of the site, our systems, or another customer's account;
• interfere with the site's operation, including by placing unreasonable load on it; or
• reproduce or republish substantial parts of our content without written permission.

We may suspend or terminate access where these terms are breached.

03Your account

You are responsible for keeping your password confidential and for activity on your account. Tell us immediately at support@kiwiflights.co.nz if you believe it has been compromised.

Information you give us must be accurate and kept up to date. We rely on your contact details to reach you about disruption, and a stale email address is the most common reason a customer misses a schedule change.

04Intellectual property

The design, text, guides, data compilations and code on this site are owned by KiwiFlights NZ Limited or our licensors and are protected by copyright.

Airline names, logos and product names — Qsuite, Business Premier, Skynest, Sky Suite and others — are the trade marks of their respective owners and are used here descriptively to identify the product being sold. Their use does not imply endorsement or partnership beyond our accredited agency relationship.

05Accessibility

We build to WCAG 2.2 Level AA as our standard: keyboard-operable controls with visible focus, text alternatives for meaningful images, colour contrast that meets the ratio thresholds, and support for reduced-motion preferences.

Colour is never the only means of conveying information. Where the journey bar uses orange to indicate lie-flat time, the same information is written out in text beside it.

If any part of this site is difficult for you to use, email support@kiwiflights.co.nz or call +64-800-700-093 and we will complete the booking with you directly and fix the underlying problem. Tell us what assistive technology you use so we can reproduce the issue.

06Changes to these terms

We may update these terms. The version in force is the one published here on the day you use the site. Material changes to our booking terms are notified to account holders by email before they take effect and do not apply retrospectively to bookings already made.

07Website availability and links

We aim to keep this site available and accurate but do not warrant that it will be uninterrupted, error-free, or free of malicious code. Access may be suspended for maintenance without notice.

Links to third-party sites are provided for convenience. We do not control them, do not endorse their content, and are not responsible for their privacy or security practices.

Nothing in this disclaimer excludes, restricts or modifies any guarantee, right or remedy under the Consumer Guarantees Act 1993 that cannot lawfully be excluded.

§Contacting us

KiwiFlights NZ Limited · NZBN 9429 0512 8874
Unit 205, 26 Morningside Drive, Morningside, Auckland, 1025, NZ
support@kiwiflights.co.nz · +64-800-700-093 (within New Zealand) · +64-800-700-093 (international)

This page describes the New Zealand trading entity. If you booked in the other market, switch the jurisdiction above — the contracting entity, currency and governing law are different.